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Reasons You Need Social Listening: How NetbaseQuid Can Help


NetbaseQuid is a social analytics platform that provides real-time insights into what people say about your brand or product on social media. With NetbaseQuid, you can quickly identify and address issues, create relevant and engaging content, improve your customer service, etc.

Did you know that 92 percent of companies that implemented social media listening saw increased customer satisfaction? That’s just one of the many reasons social listening is so important for businesses. 

What is social listening?

It is monitoring social media channels for mentions of your brand, product, or industry. This can be done manually, but there are also many tools available that can help make the process easier.

So why is social listening so important? Let’s take a look at some of the reasons:

Customer insights

Online listening can provide valuable insights into what your customers say about your brand or product. This information can improve your products or services and make sure that you are meeting customer needs.

Early detection of issues

Social media is often one of the first places people will voice their complaints about a company or product. You can address issues early on by monitoring social media before they become bigger problems.

Improved customer service

Social listening can help you provide better customer service by identifying issues and addressing them quickly. Additionally, you can use social media to proactively reach out to customers and provide them with information or help before asking.

Increased sales

By understanding what your customers want and need, you can ensure that your products meet their needs and that your marketing is targeting the right audience. This can lead to increased sales and improved ROI.

Improved brand reputation

Addressing complaints and concerns quickly can help improve your company’s reputation. In addition, promoting positive reviews and testimonials can also help improve your reputation.

Increased web traffic

By monitoring social media, you can identify trending topics related to your industry or product. You can then use this information to create content that will attract new visitors to your website.

Improved search engine ranking

Creating relevant and engaging content can help improve your website’s search engine ranking. This, in turn, can lead to more web traffic and increased sales.

Generate leads

Online listening can help you generate leads by identifying potential customers talking about your product or industry.

Improved employee morale

Online listening can also be used to monitor employee morale. This information can be used to improve working conditions and company culture.

Create an Authentic, Personalized Experience at Every TouchPoint. 

Social listening helps you understand how your customers feel about your brand. 

Monitor competitor activity

Keep an eye on what your competitors are doing and saying on social media. This information can be used to improve your products and services.

Monitoring social media channels has become increasingly important for businesses of all sizes. The trend has helped.

– increased sales

– improved brand reputation

Some of the features that NetbaseQuid offers include:

– Comprehensive social listening: Monitor all major social media platforms for mentions of your brand, product, or industry.

– Advanced reporting and analysis: Get detailed insights into your social media data with our advanced reporting and analysis tools.

– Competitive intelligence: Keep an eye on what your competitors are doing and saying on social media.

Customer sentiment analysis: Understand how your customers feel about your brand.

-Keyword monitoring: Monitor specific keywords related to your brand, product, or industry.

-Competitor analysis: See how you stack up against your competitors in terms of online mentions.

-Trending topics: Identity trending topics in your industry and create content around them.

-Customer insights: Understand what your customers are saying about your brand or product.

-Issue management: Address issues quickly before they become bigger problems.


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