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Best Live Chat Software Of 2023

The best live chat software of 2023 was chosen by the reviewers, who are representatives of the largest online shops, e-commerce enterprises and software developers. This selection was made after testing hundreds of tools for thematic areas of social communication for one year in order to choose the best option among all similar solutions.

Live chat software has become a necessity in this competitive market. If you’re running a business, you need an effective method of interacting with your customers. And if you want to retain visitors who are watching your website for free, then Live Chat is for you!

What is Live Chat Software?

Live chat software is a chat software which is used to support customer service to promote and grow business. It takes care of the service process, such as registration process, inventory management system, and help desk etc., which has been made by experts.

Live Chat software is a tool that enables customers to have customer service over the Internet. Live Chat software helps your company to streamline your operations, improve overall customer engagement, and provides a customer support channel where customers can get fast, accurate answers to their questions. Live Chat software allows you to talk to your customers anytime and anywhere through an online chat window. Here are some of the best live chat softwares available in market today:

The Best Live Chat Software of 2023

The best live chat software of 2019 can be used for customer support, live chat sessions, online customer service, online help desk and many more. Live chat software is an important tool for any business because it allows customers to get in touch with their customer service department easily without having to leave the comfort of their homes or offices. If you are looking for the best live chat software of 2023 then you should consider using one of the following Three options:

ProProfs Live Chat

ProProfs live chat is the best live chat software for small businesses. It has a simple and intuitive interface, which makes it easy to use and customize. The software is also free, so your business won’t have to spend money on it.

It allows you to add new customers, manage your customer database and track your sales in real time. You can also create an account with ProProfs and get started immediately with no technical knowledge required!

ProProfs has great features like:

  • Chatting with multiple users at the same time
  • A built-in video conferencing tool that allows you to connect with multiple people at once over video (whether it’s one-on-one or group chat)
  • The ability to schedule chats and make sure they happen on time and on schedule.


Intercom is the best live chat software of 2023, and it’s also one of the most popular. It’s free, easy-to-use, and has a wide range of features that allow you to communicate with your customers more effectively.

Intercom provides all these features and more for free, but if you want more advanced features like social media posting or webcasts (which let you stream video directly from your website), then there are packages available for an additional cost.

Pure Chat

Pure Chat is the best live chat software for your business. It offers a full suite of features that are essential for any online business, including:

  • Real-Time Chat–chat with your customers in real time and see their responses in real time
  • Chat Moderation—allow or block people from chatting with you or even closing their messages
  • Multilingual Support—support multiple languages on a single site, including translations into Chinese, Japanese, French and Spanish.

How does live chat software work?

Live chat software allows businesses to have an interactive experience. This type of software assists in increased engagement on the website and provides an opportunity to make a first impression when someone reaches out to you via live chat. The benefits of using live chat software are many, but one is its ability to help visitors understand your company.

What are the benefits of live chat software?

Live chat software is an extremely popular tool for customer service. It’s a great way to make sure your customers are happy and satisfied with their experience, whether they’re making a purchase or just asking a quick question.


Here are some of the benefits of live chat software:

  •  It helps you respond quickly to customers with the right information at the right time
  • It helps you build relationships with your customers
  • It allows you to provide instant service without any additional work on your part (as long as you have a server that can handle it)


Live chat is a vital software solution for businesses of all sizes, and we predict it will only grow in popularity as the decades go by. Advances in technology will continue to make live chat software more powerful, versatile, and useful. We hope that this future industry prediction has changed your perspective on live chat, and maybe even inspired you to start using it for your own business.

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